Refund policy

At Rosie Muse, we want you to love every item you order. If for any reason you are not completely satisfied with your purchase, we are here to support you with a clear, simple return and refund process.

📅 30-Day Return Window

You have 30 calendar days from the date you receive your package to request a return.

To be eligible for a return:

  • Items must be in their original, unused condition: unworn, unwashed, and undamaged.

  • Items must be returned in their original packaging with all tags and protective hygiene liners still attached.

  • Proof of purchase (such as your order confirmation email or receipt) is required.

❌ Non-Returnable & Final Sale Items

For hygiene, health, and safety reasons, as well as administrative policy, the following items CANNOT be returned or refunded:

  • 👙 Intimates & Underwear: Lingerie, bras, panties, briefs, and shapewear.

  • 🩱 Swimwear & Bodysuits: One-piece swimsuits, bikini sets, bikini bottoms, and bodysuits.

  • 🏷️ Final Sale Items: Any products marked as "Final Sale", clearance items, or gift cards.

  • ⏱️ Expired Items: Any item not in its original condition, damaged, missing parts, or returned more than 30 days after delivery.

🚨 Unauthorized Returns Disclaimer

IMPORTANT NOTICE: Under no circumstances should returns be sent to our administrative office in Seekonk, Massachusetts. Our Seekonk address is strictly an administrative workspace.

Rosie Muse is not responsible for any packages lost, rejected, or abandoned due to being mailed to our administrative address. Any packages sent to this address without prior authorization will be automatically rejected by building management and will NOT be eligible for a refund or store credit.

🛠️ How to Request a Return

  1. Contact Us: Email our customer support team at help@rosiemuse.com with your Order Number and the eligible item(s) you wish to return, along with the reason for the return.

  2. Receive Return Authorization: Once approved, our team will email you the official designated warehouse return address and step-by-step instructions.

  3. Ship Your Package: Securely pack your item(s) and ship them to the authorized warehouse location provided in the email.

Note: Unless the return is due to a damaged, defective, or incorrect item sent by us, customers are responsible for paying all return shipping costs. We strongly recommend using a trackable shipping service, as Rosie Muse cannot guarantee receipt of returned items without tracking.

💰 Refunds & Processing Time

  • Inspection: Once your return is received at our authorized warehouse and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed back to your original method of payment within 5 to 7 business days.

  • Shipping Fees: Original shipping costs are non-refundable.

⏱️ Late or Missing Refunds

If you haven’t received a refund yet:

  1. Re-check your bank account or credit card statement.

  2. Contact your bank or credit card company, as it may take time before your refund is officially posted.

  3. If you’ve completed these steps and still have not received your refund, please contact us at help@rosiemuse.com

📬 Contact Support

For any questions regarding returns, exchanges, or refunds, please reach out to us:

  • Email:help@rosiemuse.com

  • Administrative Address (Administrative Office Only — NO RETURNS ACCEPTED):

    Rosie Muse 

    10 Deborah Cir,

    Seekonk, MA 02771

    United States